Security SupervisorThe Security Supervisor will serve as liaison between Marksman Security and the client. Responsible for overall management of building safety and security program including security officer staffing and performance. Motivates and develops staff by providing leadership and necessary tools needed to perform their job duties. Supports property management team and ensures contract compliance, service quality, and customer satisfaction.Essential FunctionsSupervise the day to day security operations of an assigned client siteServes as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely mannerThe Site Manager may be required to perform the duties of a security officer on a temporary basis when an emergency arisesManage a team of security officers, site supervisor including hiring/selection, scheduling, training, coaching, development and supportEnsure the client site is provided with high quality security services to protect people and propertyMeets regularly with client representatives for status updates; addresses any actual or potential problems; supports security planning; reviews and updates post ordersBuild, improve and maintain effective relationships with both client and employeesCoordinate necessary support services to effectively manage client site to meet operational goals and provide quality customer serviceAdhere to all company policies and procedures.Additional Responsibilities:Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.Ensure all required reporting and contract compliance requirements are metHandle any escalated security issues or emergency situations appropriatelyOther management responsibilities as determined by Client or Operations DirectorCommunicate staffing needsDevelop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)Assure that employee grievances are heard and resolvedAssure communication of policies, company announcements are updatedCoordinate and/or conduct site-specific trainingCapably utilize WinTeam for schedulingEnforce company policies as outlined in the handbooksQualifications:Associate's Degree and 3 years of responsible experience in the security industry and/or business management or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the companyAt least 2 years of business management/operations/supervisory experienceAbility to develop and grow customer relationshipsExperience in hiring, developing, motivating and retaining quality staffStrong customer service and service delivery orientationAbility to interact effectively at various social levels and across diverse culturesAbility to be an effective leaderAbility to take initiative and achieve resultsAbility to carry out multiple assignments concurrentlyAbility to adapt to changes in the external environment and organizationOutstanding interpersonal and communications skills requiredJob Development:Attend all Supervisor training opportunities made available by companyEducation Requirements (Any)Associate's Degree and 3 years of responsible experience in the security industry and/or business management or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.Additional Information / BenefitsWe have an employee focused culture and provide our employees with a comprehensive benefits package, paid time off, company paid Gold's Gym membership, professional development and career advancement opportunities.We are proud to provide superior customer service while maintaining a great work environment.In honor of your previous Military Service, Marksman Security, Inc. will pay for all of your administrative licensing fees!Marksman Security, Inc. is a tobacco free workplace.PRIEBE SECURITY SERVICES, INC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid VacationThis is a Full-Time position
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