Customer Service Representative You will work exclusively Monday-Friday, no evenings and no weekends! Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week. You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor. Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures Build relationships by listening, paraphrasing, and problem solving Provide clear information Manage a diverse clientele Emphasis on attendance and punctuality Support basic Allianz Website registration and navigation Research required information using available resources Follow up with Customers or Financial Professionals Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued Utilization of artificial intelligence tools and resources (e.g. generative AI). You bring a high school diploma or GED required, aim to exceed standard call center metrics while providing excellent customer service, computer proficiency skills, process, focused on customer relationships, work shift-times between 7am-6pm, for 100% remote and hybrid: appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed. You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.
...look forward to learning more about you and your passion for serving students in Washington, DC. For more information about our Teacher Evaluation Method, see the Danielson Framework for Teaching. For more information about our schools please visit the following Social...
...public sector. To learn more, visit . Data Analyst 2 is an individual-contributor role... ...comparable technologies is beneficial. Working knowledge of data warehouse concepts, data... ...Office Setting / Work From Home Supervisory Responsibility ~ Individual...
...delivering the highest quality standards in support of those who serve. We are seeking a motivated and detail-oriented Entry-Level EDM Operator to join our manufacturing team. This is an excellent opportunity for individuals interested in learning precision machining...
Description: Transportation Safety & Training Manager Lead Safety. Develop People. Drive Community Impact. Location: San Rafael, CA Join an Award-Winning Organization Making a Difference Every Day For more than 70 years, Vivalon has been helping older...
Job Description Job Description Description: The EventWorks Installer is a customer service position, with an emphasis on reliability and determination. The responsibilities include safely loading and unloading gear from company vehicles, setting and striking drape...